Refund policy

Thank you for choosing Linktora. We provide digital cloud infrastructure services, including cloud VPS, shared hosting, and related online services.

Because our products are digital services and are delivered electronically, our return and refund policy is different from physical goods.

1. No Physical Returns

Linktora does not sell physical products. Our services are digital cloud infrastructure services and do not require shipping or physical delivery.

For this reason, there are no physical returns, return labels, or return shipping procedures.

2. Refund Eligibility

Refund requests may be reviewed under the following situations:

  • The service has not yet been activated or delivered.
  • The customer was charged more than once for the same order.
  • The customer selected the wrong plan and contacts us before the service is provisioned.
  • Linktora is unable to activate or provide the purchased service.
  • A confirmed technical issue caused by Linktora prevents the customer from using the service, and our support team is unable to resolve the issue within a reasonable time.

All refund requests are reviewed case by case.

3. Non-Refundable Situations

The following situations are generally not eligible for a refund:

  • The service has already been activated, provisioned, or delivered.
  • The customer has used server resources, hosting space, bandwidth, storage, control panel access, or related cloud infrastructure.
  • The customer changes their mind after the service has been activated.
  • The customer no longer needs the service.
  • The customer purchased the wrong plan but did not contact us before activation.
  • The customer’s website, application, script, plugin, theme, or third-party software does not work as expected.
  • The customer violates our Acceptable Use Policy, Terms of Service, or applicable laws.
  • The service is suspended or terminated due to abuse, spam, phishing, malware, illegal content, chargeback risk, or prohibited activities.
  • Domain names, SSL certificates, third-party licenses, setup fees, migration fees, add-ons, and customized services have already been issued, activated, or completed.

4. Subscription Services

Many Linktora services are offered as monthly or yearly subscription plans.

Customers are responsible for managing and canceling their subscriptions before the next billing cycle. Canceling a subscription stops future renewals but does not automatically refund charges that have already been billed.

If you want to cancel your service, please contact us before your next renewal date.

5. Service Cancellation

Customers may request cancellation of an active service at any time.

After cancellation, the service may be suspended or terminated at the end of the current billing period, unless otherwise agreed. Data stored on servers, hosting accounts, backups, or cloud storage may be deleted after cancellation or non-renewal.

Customers are responsible for downloading and backing up their own data before canceling a service.

6. Technical Issues

If you experience a technical issue, please contact our support team first.

We will review the issue and help troubleshoot the service. If the issue is caused by Linktora’s infrastructure and cannot be resolved within a reasonable time, we may provide one of the following options:

  • Service credit
  • Plan adjustment
  • Extension of service time
  • Partial refund
  • Full refund, only when the service cannot be provided

Issues caused by customer configuration, third-party applications, scripts, plugins, DNS settings, domain providers, or external platforms are not automatically eligible for a refund.

7. Abuse and Prohibited Use

Linktora does not allow the use of our services for spam, phishing, malware, illegal content, network abuse, unauthorized scanning, copyright infringement, fraud, or any activity that violates our Terms of Service or Acceptable Use Policy.

If a service is suspended or terminated due to prohibited use, the payment is non-refundable.

8. How to Request a Refund

To request a refund, please contact us at:

Email: leticialefundo@gmail.com

Please include:

  • Order number
  • Account email
  • Product or service name
  • Reason for the refund request
  • Screenshots or error details, if applicable

Refund requests should be submitted within 7 days of the original payment date. Requests submitted after this period may not be eligible for a refund.

9. Refund Processing Time

If a refund is approved, it will be issued to the original payment method whenever possible.

Refund processing time may vary depending on the payment provider, card issuer, bank, or payment gateway. Linktora is not responsible for delays caused by third-party payment processors.

10. Chargebacks

If you have a billing issue, please contact us before opening a chargeback.

Opening a chargeback without contacting us may result in immediate service suspension while the payment dispute is being reviewed.

11. Policy Updates

Linktora may update this Return and Refund Policy from time to time. The latest version will always be available on this page.

By purchasing or using Linktora services, you agree to this Return and Refund Policy.